Use of Call Centers Up, Agents Down, According to New Study

Posted by on February 2, 2012 under Auto News | Be the First to Comment

The way in which consumers contact their insurance companies has seen a major shift in recent years, according to the latest Auto Insurance Claims Satisfaction Study conducted by J.D. Power and associates. The study reports that several agency-based carriers are now encouraging customers to contact a call center rather than their agent to file a claim.

Originally posted here: 
Use of Call Centers Up, Agents Down, According to New Study

Tags: , , , , , , , , , , ,

Eastman Officials Expect Solutia Acquisition to Increase Growth Rate in Asia Pacific

Posted by on under Auto News | Be the First to Comment

Eastman Chemical Co. officials consider the recent acquisition of Solutia Inc. of St.

Read the original:
Eastman Officials Expect Solutia Acquisition to Increase Growth Rate in Asia Pacific

Tags: , , , , , , , , , , ,

Editorial: Let Auto Insurers Compete on Repair Choice

Posted by on under Auto News | Be the First to Comment

Owners of small and independent auto glass repair shops appear to have a case for modest state intervention to maintain fairness within their industry here in Michigan.

See the original post here: 
Editorial: Let Auto Insurers Compete on Repair Choice

Tags: , , , , , , , , , ,

home top