Use of Call Centers Up, Agents Down, According to New Study

Posted by on February 2, 2012 under Auto News | Be the First to Comment

The way in which consumers contact their insurance companies has seen a major shift in recent years, according to the latest Auto Insurance Claims Satisfaction Study conducted by J.D. Power and associates. The study reports that several agency-based carriers are now encouraging customers to contact a call center rather than their agent to file a claim.

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Use of Call Centers Up, Agents Down, According to New Study

Arizona Male Convicted of Using Old Glass Replacement Work Orders to Commit Fraud

Posted by on January 6, 2012 under Auto News | Be the First to Comment

An Arizona male, Michael Swedo of Payson, Ariz., has been convicted of utilizing old work orders from 15 Arizona auto glass shops to report fraudulent claims to insurers and receive payment for these, according to information from the Arizona Department of Insurance (ADI).

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Arizona Male Convicted of Using Old Glass Replacement Work Orders to Commit Fraud

Allstate "Guarantees" Claims Service with New Program

Posted by on January 3, 2012 under Auto News | Be the First to Comment

Allstate Insurance has introduced a new program called the “Claim Satisfaction Guarantee,” through which company officials say policyholders who are unhappy with the company’s auto claims service will receive a credit on their auto policies.

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Allstate "Guarantees" Claims Service with New Program

Inside the Safelite/NICB Partnership

Posted by on December 13, 2011 under Auto News | Be the First to Comment

Safelite Solutions and the National Insurance Crime Bureau (NICB) announced early today that Safelite has joined the insurance group as a “strategic partner” so that it might

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Inside the Safelite/NICB Partnership

Insurers Receive Hundreds of Tornado Claims in Virginia

Posted by on April 26, 2011 under Auto News | Be the First to Comment

Property owners in Virginia have submitted hundreds of claims to insurers for damage caused by recent tornadoes. The Virginian-Pilot reports that State Farm Mutual Automobile Insurance Co. received about 400 claims by Wednesday morning

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Insurers Receive Hundreds of Tornado Claims in Virginia

HSG Takes Over Auto Glass Claims Handling for GMAC Insurance

Posted by on March 31, 2011 under Auto News | Be the First to Comment

GMAC Insurance has named HSG as its new glass claims administrator, effective today.

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HSG Takes Over Auto Glass Claims Handling for GMAC Insurance

Insurers Have a Busy Week in Aurora After Tornado

Posted by on June 10, 2009 under Auto News | Be the First to Comment

Several neighborhoods in Aurora are under the insurance microscope this week following the touchdown of a tornado on Sunday. State Farm Insurance estimates they have gotten 5,000 homeowner claims and 9,000 auto claims so far.

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Insurers Have a Busy Week in Aurora After Tornado

Progressive Turns Over 68 Boxes of Claims Files in Coccaro Case

Posted by on June 4, 2009 under Auto News | Be the First to Comment

Progressive Insurance turned over 68 boxes of documents to North State Custom owner Greg Coccaro and his counsel last week, Coccaro told glassBYTEs.com/AGRR magazine.

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Progressive Turns Over 68 Boxes of Claims Files in Coccaro Case

GPS Thefts Prompt Auto Glass Ingenuity

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Business is booming at local glass repair shops. Quality Auto Glass owner Mike Renstrom says its due to more GPS units attached to car windshields, something that thieves are targeting recently.

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GPS Thefts Prompt Auto Glass Ingenuity

Pilkington Selects Global Telecom & Technology to Support Their Global Workforce

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Global Telecom & Technology Inc., a leading global network integrator, announced today that Pilkington, a worldwide manufacturer of glass products for the building and automotive markets and part of the NSG Group of Japan, has selected GTT to provide Mobility Services to their global workforce.

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Pilkington Selects Global Telecom & Technology to Support Their Global Workforce