A Connecticut amendment to an auto glass-related bill has passed the House of Representatives and is currently in the Senate awaiting the floor. The amendment adds language to bill 5231 that must be read by insurance companies and third-party administrators (TPA) to customers advising them of their right to choose their auto glass shop. The amendment also makes it illegal for the insurance company or TPA to provide the customer with the name of or direct the customer to a glass shop that is owned by the claims administrator or the same parent company that owns the insurance company or TPA.
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Connecticut Right to Choose Amendment Passed by House; Moves Forward to Senate
Windshield Guru has become a Cobalt Sponsor of Auto Glass Week which will be held in Louisville, Ky., this September 20-22.
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Windshield Guru to Serve as Cobalt Sponsor of Auto Glass Week 2012
Village Glassmith, located in Wellesley Hills, Mass., filed a suit in Massachusetts against Arbella Mutual Insurance Company for failure to pay the auto glass shop’s invoices in October 2010. Donald Cotton, owner of the business, claims that a contract existed between his shop and the insurance company due to the assignment of rights.
Auto Glass Shop Sues Arbella Mutual Insurance Company for Failure to Pay
Customer satisfaction with the auto insurance claim process has declined for the first time in three quarters, according to the latest Auto Insurance Claims Satisfaction Study conducted by J.D. Power and associates. Satisfaction scores had steadily been increasing each quarter until they experienced a major decline in the report just released for the first quarter of 2012.
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JD Power Reports Decline in Satisfaction with Auto Insurance Claims
In its annual cars issue, Consumer Reports has rated a number of vehicles for safety, utilizing scores from the National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS).
Consumer Reports Names Top Safe Vehicles for 2012
How can you make more money with each customer and avoid getting into a price war with your competitors?
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How to Make More Money from Each Customer
Raymond Gunder, owner of Gunder’s Auto Center in Lakeland, Fla., has settled with State Farm over short payment that the insurance company provided. The case began when Gunder’s customer, Donnie Tarrell, brought his 2008 Mercury Mariner Premier into the shop for repair after a collision.
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Gunder and State Farm Settle in Short Pay Case
Teleglass National released the company’s 2011 customer satisfaction results from its Net Promoter Score (NPS) system which is used to measure auto glass customers’ loyalty.
TeleGlass National Releases Customer Satisfaction Scores
State Farm Insurance said Friday it will hire 3,000 people across the U.S. and Canada, filling many positions left empty during the recession, and add 900 agents.
State Farm Adding Illinois Jobs
The way in which consumers contact their insurance companies has seen a major shift in recent years, according to the latest Auto Insurance Claims Satisfaction Study conducted by J.D. Power and associates. The study reports that several agency-based carriers are now encouraging customers to contact a call center rather than their agent to file a claim.
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Use of Call Centers Up, Agents Down, According to New Study